Privacy Policy

Information We Collect

Central Auto & Repair collects information to provide better services to our clients. We collect information in the following ways:

• Information you provide directly — such as when you fill out a contact form, request a vehicle appraisal, schedule a service appointment, or apply for financing. This may include your name, email address, phone number, and vehicle details.
• Information from your use of our services — we may collect information about the vehicles you view, your service history, and your interactions with our team.
• Information from third parties — such as credit reports for financing applications or vehicle history reports for trade-ins and service diagnostics.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we may use your information to:

• Respond to your inquiries and provide service estimates or vehicle quotes
• Process financing applications and coordinate with lending partners
• Schedule and manage vehicle service and repair appointments
• Facilitate vehicle purchases, sales, and trade-ins
• Maintain detailed service records for your vehicle
• Send you updates about vehicles or services that match your preferences
• Improve our website, facility, and client experience
• Comply with legal obligations and industry regulations

Information Sharing

We do not sell your personal information. We may share your information in the following limited circumstances:

• With financing partners to process credit applications (with your explicit consent)
• With vehicle history and diagnostic providers to verify condition and ownership
• With parts suppliers and manufacturers for warranty claims and specialized repairs
• With shipping carriers to coordinate vehicle transport
• When required by law, such as to comply with a subpoena or legal process
• To protect the rights, property, or safety of Central Auto & Repair, our clients, or others

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes encrypted data transmission, secure servers, restricted access protocols, and regular security audits. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information, subject to certain legal exceptions
• Opt-Out — request that we stop sending marketing communications
• Portability — request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please visit our facility in person or contact us through our website contact form.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our site and services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). You can disable cookies through your browser settings, but this may affect certain functionality of our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take immediate steps to delete such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.